The November Regulatory Compliance Briefing includes recent and upcoming alerts, advisories, and pending actions to be aware of this month. (more…)
If your financial institution is setting up a consumer complaint program from scratch, or you’re being asked to enhance an existing program, it’s important to build capabilities for the complete complaint management lifecycle. Why is complaint management important? The benefits of a comprehensive complaint management program aren’t limited to just improving customer satisfaction. Consider that: Examiners assess consumer compliance and the risk of consumer harm by how your institution handles complaints. The information you…
This month’s roundup of recent news and developments in the world of governance, risk, and compliance (GRC) for financial services includes the following topics: AI risk and security Climate-related financial risk management CUNA/NAFCU merger approved Banking as a service (BaaS) Let’s dive in: AI risk and security management emerges as top technology trend for 2024 Last month, Gartner announced its list of the top 10 strategic technology trends for 2024, with “AI trust, risk,…
The October Regulatory Compliance Briefing includes recent and upcoming alerts, advisories, and pending actions to be aware of this month. (more…)
Today’s cyber risk landscape has both financial institutions and banking regulators on high alert. According to a survey of bank executives, more than 70% of CEOs say that technology risk is the biggest risk their bank faces, and 64% expect it to increase over the next two years. Research from the Internal Audit Foundation also confirms that this risk category is top of mind for audit leaders, with cybersecurity ranking as the audit area…