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New Release Quantivate Complaint Management Software

November 15, 2016 08:11 am

Streamlines the customer complaint management process and ensures compliance with detailed regulatory requirements

Woodinville, WA, November 14, 2016— Quantivate today announced the release of its new module called Quantivate Compliant Management—a simple and effective SaaS solution, which effectively automates the process of complaints management. Complaints are the natural occurrence of any organization and in the current regulatory environment, the management has be intensified, leaving spreadsheets no longer as an option for any organization to stay compliant.

Quantivate Complaint Management software facilitates compliance with the growing regulatory environment, and helps organizations meet both governmental and voluntary regulations for complaint handling. Customer complaints flow into any organization from various touch points from emails, direct mail, calls, regulators, and social media. Organizations need to effectively manage these complaints to ensure efficient handling and resolution not only for their customer satisfactions, but also to remain compliant with regulatory bodies.

“Organizations need a simple and effective solution to automate the process of complaints management while still meeting the growing demands of regulatory bodies like the CFPB,” said Andy Vanderhoff Quantivate CEO and founder. “We designed the Quantivate Complaint Management module to not only automate the intake, management, and resolution of complaints, but we also included built-in analytics to help identify compliance issues or potential risks.”

With one centralized database the Quantivate Complaint Management software module enables users to manage the entire complaint lifecycle with real-time complaint tracking, reporting, alerts, and escalation of potential issues.   Quantivate Complaint Management is a simple to use and configurable solution which includes the ability to track and manage complaints from customers, suppliers and other stakeholders, record follow-up actions, and report on any findings or regulatory non-conformance that may be associated with a complaint.

Quantivate Complaint Management Key Features:

  • Real Time Complaint Tracking: As complaints are entered, researched, and resolved, you’ll be able to easily visualize and track where each complaint is in the complaint lifecycle.
  • Regulatory Compliance: Effectively meet regulatory requirements from CFPB, UDAAP, DFI, ISO, etc.. In addition, enter tracking information for other regulators of your choice.
  • Escalations: Automatically escalate any complaints that have been open or idle for too long, and quickly view how long a complaint has been open without resolution.
  • Response Templates: Use built-in response templates, or create your own, to respond quickly to common complaints.
  • Executive Reporting and Dashboards: Designed to offer insights for busy executives that want to quickly understand relevant risk trends.
  • Comprehensive Reporting: Pre-made and custom reporting options available to view risks by location, product/service, and other criteria.
  • Alerts and Notifications: Customizable alerts and notifications are available to notify you when a complaint has been received, escalated, approved, or resolved. If a complaint has remained open for too long, then a notification will be generated to notify the appropriate party.
  • Analytics: Complaint data is collected and compiled over time to demonstrate which products, branches, and services are trending with high or low complaint volume.

Quantivate Complaint Management can be used as a stand-alone complaint management module or integrated as part of the greater Quantivate GRC solution suite. For more on Quantivate Compliant Management please visit: http://quantivate.com

About Quantivate

Quantivate is a provider of web-based Governance, Risk, and Compliance (GRC) software and service solutions to organizations both large and small nationwide. Founded in 2005 with the release of its Business Continuity Software, the company has grown to feature a full suite of modules for GRC including Business Continuity, Vendor Management, Enterprise Risk Management, IT GRC, Internal Audit, and Regulatory Compliance.

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NCUA Finalizes Liquidity and Contingency Funding Requirements

by Dan Banning

April 02, 2014 09:04 am

New e-Alert from Quantivate Partner Howard & Howard

On October 24, 2013, the National Credit Union Administration (NCUA) finalized a new rule – 12 C.F.R. § 741.12 – requiring all federally-insured credit unions (FICUs) to formalize their liquidity and contingency funding plans. In addition to the final rule, NCUA issued Letter to Credit Unions 13-CU-10 which provides further information on NCUA’s expectations. The new requirements are effective on March 31, 2014.

Importantly, the new requirements depend on the federally-insured credit union’s asset size. Each asset category has its own regulatory requirements set out by NCUA and as credit unions move up the asset categories, the requirements expand. Read More Here

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5 Tips in Choosing Vendor Management (VM) Software

by Andy Vanderhoff

May 03, 2013 11:05 am

Your time is valuable and chasing down vendor information is time consuming, expensive, and often never gets done. With increased in outsourcing of critical business functions, the chances are your institution shares critical vendors with other institutions. Regulators and auditors are increasingly focusing more on how vendors and contracts are managed and maintained by institutions. This means that every institution is bearing the full brunt of the cost to meet regulatory requirements for vendor’s due diligence. It is more critical than ever to make your vendor management implementations easier, faster, more secure and cost effective. What are some of the things to look for in choosing comprehensive VM software? Below are a few tips that will guide you in choosing the right solutions for your organization.


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Why Vendor Management Software?

by Andy Vanderhoff

June 04, 2012 01:06 pm

In today’s complex business environment, vendors play a key role in the success of your organization. However, relying on vendors brings added risk. Managing these vital relationships and risks is important to ensure third-party products and services comply with applicable laws, regulations, and security best practices. (more…)

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