COOs and other operations leaders need to look no further than the barrage of guidance from global financial regulators to see the importance of building operational resiliency in the financial services industry. Institutions are expected implement management practices and supporting infrastructure to maintain robust customer or member service through technology failures, market disruption, systemic risk events, natural disasters, and even pandemics. Steps for Strengthening Business Continuity and Resilience Management To build resilience and business continuity…
Financial services firms have historically approached audit management through scattered and disconnected methods. Individual auditors worked in their own siloed environments, lost in disorganized spreadsheets, loosely organized internal checklists, and separate auditing protocols across different business functions. As technology has enabled better external and internal audit management, financial institutions are replacing these ineffective processes with a unified audit program that simplifies and streamlines financial and internal control audits. Best Practices for a Unified Audit…
Modern business has grown increasingly complex over the years. Globalization, regulations, and new technologies have made it difficult to keep business strategy and objectives aligned with this complexity. Many organizations find themselves conducting issue management through a siloed, departmentalized lens. Issue management activities are too often buried deep within back-office departments and functions. This siloed approach can often lead to redundancy, confusion, and things slipping through the cracks, as organizations lack a full understanding…
When we consider governance in modern business, an old parable comes to mind: He who builds a house upon the rock will weather the storm, but he who builds a house on sand — on weak foundations — is destined for structural failure. Often organizations focus on maximizing shareholder value but forget that ethics and responsibility cannot be an afterthought — governance needs to be ingrained in the DNA of your business model from…
Cybersecurity is becoming a priority for organizations of all sizes. Risk leaders and other senior practitioners at financial services firms ranked IT disruption as their top operational risk for 2021, according to a Risk.net survey. The shift to remote work over the past year only heightened security risks and concerns — both from outside attackers and internally. Let’s explore some risk areas that CISOs and other IT executives should be aware of as they…