Risk & Compliance Roundup: OCC Priorities, Complaint Management, Operational Resilience
- November 8, 2024
- Quantivate
Welcome to your weekly roundup of risk and compliance management resources, brought to you by Ncontracts.
This edition covers topics including:
New from the Nsight Blog
OCC Emphasizes Risk Management Lifecycles in 2025 Supervisory Priorities
Dig into the details of the OCC’s focus areas for bank supervision in the coming year. The operational and compliance risk areas that top the agency’s list of priorities include:
- Cybersecurity
- Third-party risk
- Payments
- Enterprise change management
- BSA/AML/CFT compliance
- Consumer compliance
- Community Reinvestment Act (CRA)
- Fair lending
Read the full breakdown for more on each category and what’s new for 2025.
Reducing Risk with Consumer Complaint Management
Learn why ignoring consumer feedback isn’t just bad customer service — it’s a serious risk management issue that could lead to regulatory scrutiny and hefty penalties. This guide explores the benefits of effective complaint handling and what to look for in a management system.
Critical Components of an Effective Incident Response Plan
Is your incident response plan ready for the next crisis or disruption? Discover the essential components that every financial institution needs in its incident response strategy, from communication protocols to postmortem analysis. Learn how to build and test a comprehensive plan that will help you respond quickly and effectively when incidents occur, while meeting regulatory requirements and protecting your institution’s operations, customers, and reputation.
Upcoming Webinar
Key Operational Risks: Strategies for Resilience
Don’t let operational risks catch you off guard! Join our expert panel as they break down the most pressing operational challenges facing financial institutions — from fraud and fintech partnerships to AML/CFT compliance. You’ll come away with practical strategies for conducting dynamic risk assessments and implementing effective mitigation strategies that can help your institution stay resilient in an ever-changing landscape.
Register to reserve your seat or get access to the webinar recording after the live broadcast.