Streamlines the customer complaint management process and ensures compliance with detailed regulatory requirements
Woodinville, WA, November 14, 2016— Quantivate today announced the release of its new module called Quantivate Compliant Management—a simple and effective SaaS solution, which effectively automates the process of complaints management. Complaints are the natural occurrence of any organization and in the current regulatory environment, the management has be intensified, leaving spreadsheets no longer as an option for any organization to stay compliant.
Quantivate Complaint Management software facilitates compliance with the growing regulatory environment, and helps organizations meet both governmental and voluntary regulations for complaint handling. Customer complaints flow into any organization from various touch points from emails, direct mail, calls, regulators, and social media. Organizations need to effectively manage these complaints to ensure efficient handling and resolution not only for their customer satisfactions, but also to remain compliant with regulatory bodies.
“Organizations need a simple and effective solution to automate the process of complaints management while still meeting the growing demands of regulatory bodies like the CFPB,” said Andy Vanderhoff Quantivate CEO and founder. “We designed the Quantivate Complaint Management module to not only automate the intake, management, and resolution of complaints, but we also included built-in analytics to help identify compliance issues or potential risks.”
With one centralized database the Quantivate Complaint Management software module enables users to manage the entire complaint lifecycle with real-time complaint tracking, reporting, alerts, and escalation of potential issues. Quantivate Complaint Management is a simple to use and configurable solution which includes the ability to track and manage complaints from customers, suppliers and other stakeholders, record follow-up actions, and report on any findings or regulatory non-conformance that may be associated with a complaint.
Quantivate is a provider of web-based Governance, Risk, and Compliance (GRC) software and service solutions to organizations both large and small nationwide. Founded in 2005 with the release of its Business Continuity Software, the company has grown to feature a full suite of modules for GRC including Business Continuity, Vendor Management, Enterprise Risk Management, IT GRC, Internal Audit, and Regulatory Compliance.