If your financial institution is setting up a consumer complaint program from scratch, or you’re being asked to enhance an existing program, it’s important…
In today’s business environment, it’s critical to stay on top of regulatory change. For organizations in regulated industries, the interconnected web of third-party relationships,…
Addressing CFPB Requirements, Conduct, and Customer Engagement Customer service teams face a tremendous responsibility in managing difficult feedback and handling many front-office and customer-facing…
The Consumer Financial Protection Bureau (CFPB) released its annual Consumer Response Report to Congress on March 24. The Bureau has analyzed the responses and…