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Vendor Management: Change the performance scale

by Mark Callender

March 19, 2015 11:03 am

Vendor Management: Change the performance scale.

How are you managing the performance of your third parties? Are they meeting your expectations? Are they providing good service? Do they have a service level agreement and who is monitoring that SLA?

A lot of organizations use a keep vs. fire or A vs. F system of evaluating their third parties. They will go through and rate their vendors; grade them A – F, or score them 1 – 5 and come out of that saying were either going to keep the vendor or terminate the contract. (more…)

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